Introduction
Tilekang ("Tilekang", "we", "our" or "us") is the official online store for Tilia adult care products. We understand that the products you buy from us are personal, and we take the privacy of your information just as seriously.
Tilekang is committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which govern how we collect, use, disclose and manage personal information in Australia.
This Privacy Policy explains what personal information we collect when you visit or shop on tilekang.com (the "Site"), how we use and protect it, who we share it with, and the choices and rights available to you. By creating an account, placing an order, or otherwise using the Site, you agree to the practices described in this Policy.
If you do not agree with this Policy, please do not use the Site or provide us with your personal information.
Information We Collect
We collect information in the following ways:
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Information you give us directly — such as your name, delivery and billing address, email address, phone number, date of birth, and payment details when you create an account, place an order, subscribe to a newsletter, contact customer service, or enter a promotion.
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Order and product information — such as which Tilia products you purchase, in what sizes or quantities, and your delivery preferences, since these details help us fulfil and manage your order correctly.
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Information collected automatically — such as your IP address, device and browser type, pages visited, and general location, collected through cookies and similar tracking technologies when you browse the Site.
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Information from other sources — such as payment processors, delivery partners, or advertising platforms, where permitted by law.
Because Tilekang sells personal care and continence products, some of the information you provide (for example, product choices related to a health condition) may be considered sensitive information under applicable privacy law. We only collect and use this information to the extent necessary to provide our products and services, and only with your consent.
Cookies
We use cookies and similar technologies to keep the Site functioning properly, remember your cart and preferences, understand how visitors use the Site, and show you relevant offers. You can manage or disable cookies through your browser settings at any time, though some parts of the Site may not work as intended if you do so.
How We Use Your Information
We use your personal information to:
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process, deliver and manage your orders and payments;
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create and manage your Tilekang account;
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respond to your enquiries and provide customer support;
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send order updates, delivery notifications, and service communications;
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send marketing communications, promotions or product recommendations, where you have opted in (you may unsubscribe at any time);
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improve the Site, our products and your shopping experience;
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detect and prevent fraud, unauthorised transactions, and misuse of the Site; and
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meet our legal, regulatory and accounting obligations.
How We Share Your Information
We do not sell your personal information. We may share your information with:
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Payment processors, to securely process your payment;
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Delivery and logistics partners, to fulfil and ship your order;
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IT, hosting and customer service providers, who support our operations on our behalf; and
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Regulators, law enforcement or other parties, where required by law, to enforce our Terms of Use, or to protect the rights, safety or property of Tilekang, our customers or others.
Where we engage third parties to process personal information on our behalf, we require them to protect it in a manner consistent with the Australian Privacy Principles.
Overseas disclosure: Some of our service providers (such as payment processors, hosting or delivery partners) may be located, or store data, outside Australia. Where this occurs, we take reasonable steps to ensure that overseas recipients handle your personal information consistently with the Australian Privacy Principles, to the extent practicable. By providing your personal information to us, you consent to this overseas disclosure where applicable.
Data Security and Retention
We use reasonable technical and organisational measures — including secure servers, encryption during payment processing, and restricted access controls — to protect your personal information from loss, misuse or unauthorised access. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain your personal information only for as long as necessary to fulfil the purposes described in this Policy, or as required by law (for example, tax and accounting obligations), after which it is securely deleted or de-identified.
Your Rights and Choices
Under the Australian Privacy Principles, you may:
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request access to the personal information we hold about you;
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ask us to correct or update inaccurate, out-of-date or incomplete information;
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request deletion of your account or personal information, subject to our legal retention obligations;
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opt out of marketing communications at any time via the "unsubscribe" link in our emails or your account settings; and
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lodge a complaint if you believe we have breached the Australian Privacy Principles.
To exercise any of these rights, please contact us using the details below. We may need to verify your identity before actioning your request. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.
Children's Privacy
Tilekang is intended for adult customers. We do not knowingly collect personal information from children, and our products and marketing are not directed at minors.
Third-Party Links
The Site may contain links to third-party websites or services. This Policy does not apply to those third parties, and we encourage you to review their privacy policies separately, as we are not responsible for their practices.