Refund Policy
Tilekang is committed to providing products that are safe, reliable, and of good quality.
If your product arrives damaged, faulty, or does not meet the required consumer guarantees, you may be eligible for a refund, replacement, or exchange in accordance with Australian Consumer Law.
To request a refund, please complete the contact form within 14 days of purchase.
To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in its original packaging. Once the product has been returned and inspected, we will notify you of the outcome. If approved, a full refund will be provided.
Exchange Policy
Tilekang does not provide refunds or returns for change of mind or incorrect size selection.
However, an exchange may be arranged within 14 days of purchase, subject to product availability. To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in its original packaging.
All shipping and administration costs related to the exchange must be paid in full by the customer.
Refund or Exchange Request
Please include the following information when submitting a return or refund request:
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Name
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Phone Number
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Email
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Order Number
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Information about the damage or defect
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Photo(s) of the damaged or defective product
Our customer service team will review your request and provide further instructions if the return is approved. Please do not return any items before receiving confirmation from us, as returns received without prior approval may not be accepted or refunded.
Where an item is eligible for a refund, the refund will be processed to the original payment method once the returned item has been received, inspected, and the return process has been completed.
If the item is faulty, damaged, or not as described, and you are entitled to a remedy under the Australian Consumer Law, we may reimburse reasonable return shipping costs upon proof of payment, subject to review and approval.
The return of items remains the customer’s responsibility and risk until the item is received. We recommend using a trackable shipping method, as we are not responsible for items lost or damaged during return transit.